Refund policy

Returns

Since Akoscious sells pre-loved (secondhand) clothing, all items are checked before dispatch and described as accurately as possible. Returns are accepted only if:

You received the wrong item

The item is damaged or has a defect not mentioned in the listing

The item is significantly different from the description or photos

Claim Window

Contact us on WhatsApp (03395163156) within 48 hours of delivery. Please share your Order Number and a clear unboxing video and photos. Claims without an unboxing video may not be accepted.

Not Eligible for Return

Change of mind or size/fit issues

Items that are washed, worn, altered, or damaged after delivery

Minor variations in color due to lighting or screen

Refunds

Once a return is approved and the item is received back, we will offer a replacement (if available) or a refund within 5–7 working days. Refunds for online payments go back to the original payment method or account. For COD orders, refunds are sent by bank transfer, Easypaisa, or JazzCash. Original delivery charges are non-refundable unless the error was ours.